Holiday Inn Harrisburg East

Job Detail - Guest Service Associate

Holiday Inn Harrisburg East

Job Detail

Position Title:	GUEST SERVICE ASSOCIATE
Date Posted:	07/04/2007
Status:	Full & Part Time
Salary Range:	N/A
Department:	Rooms Division-Guest Services
How to Apply:	Apply to Brent Porter, Director of Front Office (717) 704-0746, email bporter@hiharrisburg.com or apply in person at the front desk.

	Position Purpose
	Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet hotel standards of quality.

	Essential Function(s):
	Greet customers immediately with a friendly and sincere welcome, complete the registration process by inputting and retrieving information, verify and imprint credit cards for authorization using electronic acceptance methods, promptly answer the telephone using positive and clear English communication, close guest accounts at time of check out and ascertain satisfaction, remain calm and alert, especially during emergency and/or heavy hotel activity, field guest complaints. Perform the duties of reservation agents, telephone operator in a friendly and courteous manner to esure guest satsifaction. Communicate with other departments to ensure proper handling of guests and groups. Count cash and other methods of payment at shift end to verify and balance the house bank.

	Qualifications
	Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. No prior experience required. Prior hospitality experience preferred.
	Working Conditions
	Ability to work in hectic, fast-paced environment. Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity. Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and midnight, including weekends and holidays.
	Holiday Inn Harrisburg East is an Equal Opportunity/Affirmative Action Employer